Patient Care Correspondence Terms & Conditions

By providing your mobile phone number and opting in to receive text messages from Portland Mental Health & Wellness, you agree to receive SMS messages related to your care.

Campaign Name: Patient Care Correspondence

Program Description: Patients who opt in may receive text messages from their care team at Portland Mental Health & Wellness related to appointment coordination, scheduling, care updates, and general administrative communication. Your provider or support staff may initiate a text conversation with you, and you may reply directly to those messages.

Message Frequency: Message frequency varies based on your care needs and active communication with your provider team. You may receive messages as needed for scheduling, appointment reminders, and care coordination. There is no fixed maximum, but messages are only sent when initiated by your care team or in response to your replies.

Customer Care: For assistance, contact Portland Mental Health & Wellness at:

Phone: (503) 622-8964

Email: info@portlandmh.com

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from this campaign unless you opt in again. Please note that opting out of SMS does not affect other forms of communication from your care team.

Help: Reply HELP to any message for assistance or contact our office using the information above.

Message & Data Rates: Message and data rates may apply depending on your wireless carrier and mobile plan.

Privacy: Your privacy is important to us. SMS messages will never contain protected health information beyond what is necessary for care coordination. Information collected through this SMS program is handled in accordance with our Privacy Policy: https://www.portlandmh.com/privacy-policy/