No Show & Cancellation Policy

There is a charge of $100 for no shows or sessions cancelled within 48 hours irrespective of the reason for the absence.  Insurance will not pay this fee. Each calendar year you are allowed one non-charged “pass” for a no show or cancellation made with less than 48 hours notice. Our billing department will charge the method of payment on file for the $75 no show/late cancellation fee after the first non-charged “pass.” This fee does not apply to patients using Medicaid, OHP or HealthShare.

A scheduled appointment is considered a “No Show” if you arrive 15 or more minutes late for a therapy appointment, 10 or more minutes late for a medication management appointment.  It is at the discretion of your clinician whether or not they will still be able to meet with you.

New patients with a scheduled first time appointment who cancel or no show twice will not in most cases be able to reschedule a third time.  Established patients who cancel or no show three times in a row will not in most cases be able to reschedule and will be referred to a provider outside of Portland Mental Health & Wellness.