No Show & Cancellation Policy

There is a charge of $75 for no shows or sessions cancelled within 48 hours irrespective of the reason for the absence.  Insurance will not pay this fee. Each calendar year you are allowed one non-charged “pass” for a no show or cancellation made with less than 48 hours notice. Our billing department will charge the method of payment on file for the $75 no show/late cancellation fee after the first non-charged “pass.” This fee does not apply to patients using Medicaid, OHP or HealthShare.

A scheduled appointment is considered a “No Show” if you arrive 15 or more minutes late.  It is at the discretion of your clinician whether or not they will still be able to meet with you.

New patients with a scheduled first time appointment who cancel or no show twice will not in most cases be able to reschedule a third time.  Established patients who cancel or no show three times in a row will not in most cases be able to reschedule and will be referred to a provider outside of Portland Mental Health & Wellness.