We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. For immediate consideration, please submit a resume and cover letter with our application form.
Portland Mental Health & Wellness is a thriving private practice and training practice with two locations in SE and SW Portland. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship.
We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.
Human Resources Associate
Location: All offices
Supervisor: Human Resources Manager
Employee Classification: Non-Exempt (Hourly), Full-Time
Hours: Full-Time, 40 hours per week
About the Company
Portland Mental Health & Wellness (PMHW) is a highly regarded private group practice serving the Portland, Oregon region with strong DEAI values and principles. Our team of skilled professionals, including psychiatrists, mental health nurse practitioners, as well as clinical psychologists and therapists, are dedicated to providing top-quality care to all patients. We believe in treating the whole person by integrating a holistic approach to mental health care.
The Human Resources Associate is responsible for human resources related matters within the practice. In support of the Human Resources Manager, the Human Resources Associate contributes to the day to day operations of hiring, onboarding, payroll, benefits administration, and compliance ensurance. This position will include collaboration & support of all staff, as well as collaborating with the executive leadership, Practice Manager, and Human Resources Manager on short term and long term development of the practice, including but not limited to projects, event/recruiting event attendance, etc.
- Sort and organize incoming applicants in recruitment and hiring pipeline
- Schedule interviews
- Initiate applicant professional reference checks
- Initiate applicant background checks
- Add incoming hires to payroll system and ensuring their onboarding checklists are accurate for their role type
- Audit internal staff registration form regularly, but no less than quarterly
- Posting and updating all employment law posters
- Perform payroll preparation tasks
- Oversee supervision agreement documentation
- Oversee compliance with, and completion of, review of policies and procedures by all employees
- Complete Department of Labor & Industry Reporting (monthly)
- Submit background checks for new employees as well as annual checks for current employees
- Support monthly All Staff Meeting
- Standing member of Engagement Committee, supporting community building activities
- Send communication that acknowledges employee birthdays, business recognized holidays, etc.
- Knowledge of or willingness to learn the practice’s policies and procedures.
- Knowledge of or willingness to learn industry specific terminology and insurance practices.
- Knowledge of grammar, spelling, and punctuation for effective and appropriate communication.
- Knowledge of web-based computer programs and applications in an Apple/Mac environment
- Demonstrate a strong understanding of HIPAA policies and regulations
- Demonstrate solid understanding of confidentiality
- Use office equipment, and handle and file paperwork adequately.
- Handle incoming phone calls and respond or resource appropriately.
- Communicate effectively, both verbally and in writing.
- Gather, interpret, and report insurance information.
- Navigate employee privacy with critical thinking and follow through.
- Demonstrate empathy & compassion: Employees see people during moments of trauma or crisis, where they and their family are vulnerable or in pain
- Demonstrate patience: Being patient with people who may have trouble communicating or understanding what is happening is important
- Ability to work effectively as a team member, and to communicate clearly, compassionately, and respectfully, with all staff, including medical and mental health professionals, administrative staff, and all leadership
- Ability to interpret and understand insurance benefits.
- Ability to flexibly respond to changing demands within the work environment.
- Ability to organize and prioritize tasks, time, and responsibilities effectively, as well as to work independently and with minimal supervision.
- Ability to establish and maintain effective working relationships with employees, vendors, and the public.
- Ability to function proficiently in a web-based computer environment.
- Demonstrate competence and humility in terms of race, ethnicity, gender, sexual orientation, religion, class, ability et al
- Demonstrate commitment to the preservation of a workplace which embraces diversity
- Demonstrate commitment to confidentiality of patient and employee information
- Work well independently
- Communicate professionally and effectively with patients and clinicians, always providing stellar customer service
- Answer electronic phone systems with excellent etiquette – a warm/friendly tone, articulate, and providing intelligible responses to questions or concerns
- Demonstrate a strong understanding of HIPAA policies and regulations
- Demonstrate a strong attention to detail and organization
- Demonstrate patience: being patient with people who may have trouble communicating or understanding what is happening is imperative for this position
- Follow policies and procedures to contribute to the administrative efficiency of the practice, taking initiative to suggest and develop those that may be needed
- Demonstrate strong computer skills including web based systems
- Ability to work with Mac OS & Google Workspace
Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.
Mental and Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position. May require working under stressful conditions.
Portland Mental Health & Wellness offers a competitive benefits package for full-time employees that includes:
- Paid health leave (40 hrs to start)
- Paid holidays (72 hours to start)
- Paid vacation (40 hours to start)
- Health, dental, vision insurance
- Employer Paid Life/AD&D
- Voluntary Short Term Disability
- Monthly TriMet Transportation Pass covered at 100%
- 401K retirement with 3-4% company match once eligible
- Quarterly profit sharing
- Enrollment with Student Loan Tutor
- 20% discount on vitamins & supplements through Wellevate
This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.
The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By signing below, you acknowledge that you are able to perform the Essential Functions of this job, with or without accommodation. If an accommodation is needed, you have an opportunity to discuss this with Human Resources.