We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.  For immediate consideration, please submit a resume and cover letter with our application form.

Portland Mental Health & Wellness is a thriving private practice and training practice with three locations in NE, SE and SW Portland. We are a collaboration of psychologists, psychiatric prescribers, counselors and our trainees. We emphasize a focus on relating with the person first and foremost and addressing diagnosis and treatment from within the relationship.

We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.

Position: New Patient Coordinator

  • Full time – 40 hours per week Monday through Friday

Job Responsibilities:

  • Use an Electronic Health Record system to perform the majority of job responsibilities
  • Respond to new patient inquiries submitted online and via telephone calls within 2 business days (whenever possible)
  • Screen patients, collect insurance information, assign the patient an account number and schedule an appointment in accordance with clinician and/or office guidelines
  • Verify insurance benefits for all new patients
  • Update patient demographics as needed
  • Routinely update the list of external referrals
  • Manage the patient waiting list on a routine basis
  • Cancel/reschedule appointments as needed; notifies appropriate clinic personnel
  • Obtain authorizations for all HealthShare patients through an online portal
  • Provide referrals if patients are not appropriate for services at Portland Mental Health and Wellness
  • Coordinate administrative efforts between clinician and patient
  • Facilitate internal referrals for patients when their clinician leaves the practice
  • Respond to New Patient Support tickets, typically created by the clinician, within 2-3 business days
  • Obtain and communicate messages in an accurate and timely manner

Required Qualifications:

  • Work well independently
  • Communicate professionally and effectively with patients and clinicians
  • Answer electronic phone systems with excellent phone demeanor; warm/friendly tone, articulate, provide intelligible responses to patient questions or concerns
  • Work with Mac OS & GSuite
  • Demonstrate a strong understanding of HIPAA policies and regulations
  • Demonstrate a strong attention to detail and organization
  • Show compassion: New Patient Coordinator sees people during moments of trauma or crisis, where they and their family are vulnerable or in pain
  • Demonstrate patience: Being patient with people who may have trouble communicating or understanding what is happening is important in this role
  • Follow policies and procedures to contribute to the administrative efficiency of the practice
  • Demonstrate strong computer skills including web based systems


  • $18.00 per hour to start

Portland Mental Health & Wellness offers a competitive benefits package for full time employees that includes:

    • Paid sick time (40 hrs to start)
    • Paid holidays
    • Paid vacation
    • Health, dental, vision insurance
    • 401K retirement with 3-4% company match once eligible
    • 20% discount on vitamins & supplements through Wellevate
    • Monthly happy hour and other extracurricular activities

For immediate consideration, please submit a resume and cover letter with our application form.

Please apply with a resume and cover letter. Feel free to visit our website at portlandmh.com